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Refund Policy

Defective Product
While we all would prefer that products always work as expected out of the box, a very small percentage of the time there will be a problem. We're very sorry when this happens but sometimes items just don't work correctly straight from the manufacturer. Usually there's nothing you or SMARTKEY could have done to prevent it.

If there is a manufacturer's warranty, the warranty specifics, including contact information, are typically found in the packaging. If you can't find it or if the warranty is through.

SMARTKEY  is not the manufacturer, we'll be happy to provide you with the necessary information.

Returns and refunds are allowed if we receive your request within 14 calendar days from delivery. All returns must be received complete (all original packaging and contents) by SMARTKEY  within 14 calendar days after the return is approved.

Refunds on defective or damaged products will be issued once the item is received by us. Refunds on defective or damaged products will be issued once the customer contacts our Support team to inform us the package has been shipped and the return item is scanned for delivery back to SMARTKEY . Upon inspection, if the product is not defective the cost of product will be refunded minus our original shipping costs and 15% restocking fee.

Change of Mind / Non-Defective Product
Generally, we offer a 30 day "change-of-mind" return policy, but please note that some items are not returnable in any case, due to their nature. This is noted on the product page. Please do not open the product if you do not plan to keep the item you purchased. All returns must be received complete (with all original packaging and contents) and in working condition by SMARTKEY  within 14 calendar days after the return is approved and prior approval is required within 30 days of delivery..

For a change-of-mind return, we do not credit back any shipping charges paid on the original order and we do not pay or reimburse for any return shipping back to us.

Refunds will be issued on change of mind returns once the item is received. Depending on the condition of the returned item, a partial refund may be issued.

Missing item
If your item hasn't arrived, please track your item with the provided tracking code here. Inform us of your situation and we will do everything in our power to find your item and return it to the rightful owner.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again. Then contact your payment company (credit card, bank, paypal etc). It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us and we will get to the bottom of it.

Customs and Duties
Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the responsibility of the customer.

SMARTKEY  is not responsible, and cannot determine in advance the amount, if any, that will be charged. Please check customs regulations of your country to ascertain if any additional charges will be applied to your order.

By completing your order, you agree to pay all applicable fees. If your package is seized by customs officials for any reason whatsoever, we will not issue you a refund unless all products are returned to us in their original condition.

Want to issue a return? Please don't hesitate to contact us and our support team will take care of you.